If you encounter a failed verification error when trying to create a customer card, it means one or more of the following requirements is missing or incorrect:
- BVN (Bank Verification Number)
- Date of Birth
- Gender
- Address
- Tier level (must be 1, 2, or 3) only
You are advised to visit the customer's profile on Gobeller or your platform, ensure the KYC (Know Your Customer) details are properly updated, and try again.
login to your account, Go to customer management > account profile>>view >>> click on the blue pen
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