Gobeller Platform Update – Enhanced Security & Compliance Controls

Gobeller Platform Update – Enhanced Security & Compliance Controls

For Businesses Leveraging Gobeller to Serve Their Customers

Dear Partner,

To ensure the highest level of security, regulatory compliance, and fraud prevention across all businesses powered by Gobeller, we have implemented new system controls that will take effect immediately. These updates may require you to review your current operating procedures and customer onboarding flows.

1. Single Active Session Per Customer

• Each customer can only be logged in on one device at a time.

• If a customer logs in from a new device (mobile, web, or other), the previous session will be automatically terminated.

• This protects against unauthorized simultaneous usage.

2. Device & Location Change Protection

• If a customer attempts to log in from a different device or new location, their account will be automatically suspended for security review.

• Only an admin can reinstate access after verification.

• This helps prevent account takeover incidents.

3. Mandatory Phone Number Verification for Transactions

• Customers with unverified phone numbers will be unable to complete transactions.

• The system will display one of the following messages:

  • Transaction declined! Your phone number is not verified. Contact [Business Name] for assistance.

  • Transaction declined! Your phone number is not verified. Dial ******** to verify your account or Contact [Business Name] for assistance.

• Businesses can enable or disable this requirement in Customer Management Settings.

4. Pending Entry for Newly Registered Customers

• All new customer accounts will remain in a Pending state until KYC verification is completed and approved by an admin.

• Auto-approval is possible but not recommended for compliance and security reasons.

5. Pending Entry for Previously Rejected Customers

• Customers whose registrations were previously rejected must undergo KYC verification again and receive manual approval before account reactivation.

6. Channel Access Management

• Admins can now configure the channels through which customers can transact:

  • Mobile App

  • USSD

  • WhatsApp Banking

• Any channel not enabled will automatically block transaction attempts from that channel.

7. Last Login Device & Location Visibility

• Under Customer Profile, admins can now view:

  • Last login device (model/OS)

  • Last login location (IP/city if available)

  • Last login time

• This data allows quicker identification of suspicious login behavior.

8. Optional Auto-Reversal Disable

• Admins can disable the auto-reversal function for failed transfers.

• When disabled, failed transactions will require manual reversal.

Action Required for Businesses

• Review your customer onboarding and support workflows to align with these controls.

• Ensure your customer service team is trained to handle suspension cases, phone verification, and channel access requests.

• Adjust your app interfaces and messaging to clearly inform customers of any blocked actions due to these rules.

We believe these measures will further strengthen the trust and reliability of the Gobeller ecosystem for all partners and their customers.

For any integration or operational assistance, please contact Gobeller Partner Support.